Privacy Policy
1. Protecting Your Privacy
Ably Care Pty Ltd (ABN 68670001653) and its related bodies corporate (together Ably Care, we, us or our) are committed to protecting your privacy and the confidentiality of your personal information.
We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), as well as all laws, rules, and regulations relating to the National Disability Insurance Scheme (NDIS), including obligations under the NDIS Quality and Safeguards Commission. We also comply with other relevant regulatory and monitoring bodies as required by law.
2. What Personal Information Do We Collect and Why Do We Need It?
Ably Care may collect personal and sensitive information (including health information) in order to provide you with NDIS services, meet compliance requirements, and improve the quality of our supports. Sensitive information will only be collected with your prior consent.
The information we collect may include, but is not limited to:
- Identity and contact details (name, address, phone, email, date of birth)
- Health and disability information (medical history, assessments, support needs)
- NDIS plan details and funding information
- Financial or billing details related to service provision
- Cultural background, language preferences, and accessibility needs
- Emergency contacts, guardians, or nominated representative
We may use and hold this information for purposes including:
- Delivering and coordinating NDIS supports and services
- Meeting reporting and compliance requirements under the NDIS Quality and Safeguards Commission
- Communicating with you about your supports, updates, or feedback
- Responding to enquiries, complaints, or incidents
- Administrative, service development, quality assurance, and research purposes
- Complying with applicable laws, regulations, and standards
3. How Do We Collect Your Personal Information?
Information is primarily collected directly from you or your authorised representative, in writing, over the phone, electronically, or in person.
With your consent, information may also be collected from:
- Allied health professionals, doctors, or support services involved in your care
- The National Disability Insurance Agency (NDIA) or NDIS Commission
- Contractors or third-party service providers working with Ably Care
4. Who Will See or Have Access to Your Information?
Unless required by law, court order, or regulatory obligation, your information will only be disclosed to:
- Ably Care staff, employees, and authorised contractors
- Your nominated representatives, guardian, or family (as authorised by you)
- Health professionals directly involved in your care
- Government agencies, including the NDIA and the NDIS Quality and Safeguards Commission
Reports provided to the NDIA or other monitoring bodies are de-identified unless we are legally required to provide identifying information.
5. Security of Information
Our systems and files are safeguarded against unauthorised access. Ably Care staff and contractors are trained in their responsibilities to maintain confidentiality and privacy at all times.
Information is securely stored (both physically and electronically) and securely destroyed when no longer required. Access is limited to authorised personnel only.
6. Access and Correction
You are entitled to request access to the personal information we hold about you, except where exemptions apply under the Privacy Act.
If you believe your information is inaccurate, incomplete, or outdated, you may request corrections. We will review and update our records where appropriate. If we cannot make the change, we will record that you disagree with the information.
7. Cross-Border Disclosure of Information
In some cases, your personal information may be stored on servers located outside Australia (for example, cloud storage providers). Ably Care will take all reasonable steps to ensure these providers comply with the Privacy Act and NDIS requirements.
8. How We Manage Data Breaches
A data breach is any unauthorised access, disclosure, or loss of personal information. If a breach occurs, we will:
- Contain the breach where possible.
- Assess whether the breach is likely to cause serious harm.
- If serious harm is likely, notify the Office of the Australian Information Commissioner (OAIC), the NDIS Quality and Safeguards Commission, and affected individuals.
- Investigate and act to prevent future breaches.
9. Cookies and Website Tracking
Our website may use cookies and analytics tools such as Google Analytics to improve user experience and monitor website use.
These tools collect anonymous data, such as pages viewed and browser type, but do not identify individuals. You can disable cookies in your browser settings if preferred.
10. External Websites
This Privacy Policy applies only to ablycare.com.au. Our site may contain links to external websites. Ably Care is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.
11. Direct Marketing
Ably Care may send you communications about our services, events, or updates. This will only occur with your consent, and you can opt out at any time.
We will never sell, rent, or trade your information to external parties for direct marketing.
12. Complaints and Concerns
If you have any concerns about how we manage your personal information, you may:
- Contact Ably Care directly using the details below.
- If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
- You may also raise complaints directly with the NDIS Quality and Safeguards Commission.
We will treat your complaint confidentially and respond within a reasonable timeframe.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, NDIS requirements, or our service delivery. The latest version will always be available on our website.
14. Contact Us
For any questions, concerns, or requests relating to Privacy Policy, please contact us:
Ably Care Pty Ltd
Email: info@ablycare.com.au
Phone: 02 8014 0891