Quality Policy

1. Purpose of This Policy

At Ably Care Pty Ltd (ABN 68670001653), we are committed to delivering safe, reliable, and person-centred disability supports that meet the needs and expectations of our participants, their families, and our wider community.

This policy outlines how Ably Care ensures the highest standards of service delivery in line with the NDIS Practice Standards, participant rights, and all applicable laws and regulations.

2. Our Quality Commitments

Ably Care is dedicated to:

  • Placing participants at the centre of every decision we make.
  • Meeting all legislative, regulatory, and NDIS requirements.
  • Responding to feedback, complaints, and incidents as opportunities to learn and improve.
  • Supporting staff with training, supervision, and resources to ensure skilled and confident service delivery.
  • Maintaining clear policies and processes that promote consistency, accountability, and safety.
  • Continuously reviewing and improving our practices to better support participants.

3. Continuous Improvement in Practice

We improve the way we deliver services by:

  • Actively seeking and responding to feedback from participants, families, and staff.
  • Reviewing incidents, complaints, and outcomes to identify risks and improvements.
  • Using evidence and experience to make better decisions that protect and empower participants.
  • Sharing improvements across the organisation so that changes benefit everyone we support.

4. Strategic Priorities

Participant-Centred Care

  • Provide safe, respectful, and high-quality services.
  • Recognise and respond to each person’s individual goals, preferences, and needs.
  • Ensure participants and families have a voice in shaping services.

Measured by: participant satisfaction, progress toward goals, timely complaint resolution, and quality of records.

Strong Service Delivery

  • Base decisions on clear evidence and participant outcomes.
  • Encourage accountability and professionalism across the organisation.
  • Equip staff with the knowledge and skills to deliver excellent services.

Measured by: training completion, staff performance reviews, consistent service delivery, and reduction of service interruptions.

Safe and Inclusive Environment

  • Provide a safe and healthy workplace in line with Work Health & Safety (WHS) standards.
  • Support staff wellbeing and create a culture of respect and inclusion.
  • Celebrate diversity so that all participants and staff feel valued and empowered.

Measured by: staff engagement and retention, WHS compliance checks, and completion of appraisals.

Organisational Sustainability

  • Use technology and innovation to improve efficiency.
  • Ensure financial decisions are responsible and aligned with participant outcomes.
  • Build strong systems and processes to support long-term stability.

Measured by: financial accountability, streamlined workflows, reduced manual errors, and alignment of budgets with service delivery.

5. Responsibilities

  • Ably Care: Holds overall responsibility for ensuring services meet NDIS requirements and participant expectations.
  • Managers and Coordinators: Implement this policy in their teams, support staff, and monitor outcomes.
  • All Staff and Contractors: Follow policies, uphold Ably Care’s values, and contribute to continuous improvement.

6. Policy Review

This policy will be reviewed regularly to ensure it remains relevant, effective, and compliant with the NDIS Practice Standards and other legal requirements. Updated versions will be communicated to staff and participants and published on our website.

14. Contact Us

For any questions, concerns, or requests relating to Quality Policy, please contact us:

Ably Care Pty Ltd
Email: info@ablycare.com.au
Phone: 02 8014 0891

This Privacy Policy was last updated: 15 January 2025.